FAQs

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And if you don't find it here, please call us at 01837 55700 and we will answer it for you.

How do I pay for my oil?

We accept credit/debit cards, electronic transfer and cheques.  Payment is taken at the time of your delivery. If you pay by debit/credit card at the time of placing the order, the payment is ring-fenced in your bank account but the payment is not debited until after the fuel is delivered.

Will I receive an invoice?

Even though we process your payment at the time of delivery, we still give you an invoice for your records. This is left by our driver at your house and includes a confirmation of your delivery. You will also receive an invoice via email if we have your email address or by post if we don’t.

Do you have a monthly payment scheme?

Yes. We offer a monthly Direct Debit scheme to help you manage your payments and avoid large winter bills.

What if my debit/credit card payment is incorrect?

If an error has occurred please contact us as soon as possible with your delivery/invoice reference number. We will look into the issue immediately and rectify any error found.

What happens if I cancel my delivery – do I get a refund?

If you have to cancel your order for whatever reason, because the payment has been ring-fenced against the card provided but not actually debited, as soon as the order is cancelled the payment is voided on our end.  However, please be aware that it can take up to 24 hours for your bank to remove the ring-fence on the voided payment.

What about tanks – do I still have to pay in advance?

When you have accepted our quotation for a tank or installation, we require 50% of the total invoice value including VAT at the time of order confirmation.

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